HR Solutions Analyst HQ GS

Location

Boise, ID, US, 83702-6924

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

The HR Solutions Analyst is the first point of contact for employee HR related inquiries that cannot be solved through employee self-service. The HR Solutions Analyst will play a key role in delivering a positive employee experience by providing outstanding customer service for HR related processes through inquiry management and resolution, researching solutions, and escalating complex inquiries to appropriate parties as needed.

This position is based at our Global Headquarters in Boise, ID. Candidates must be able to work Monday through Friday,9:00am – 6:00pm.

Key Responsibilities

Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system) Provide guidance to customers on HR procedures and compliance Research customer requests to ensure accurate information and resolutions are provided Collects, validates, analyzes, and processes data for established HR procedures Assists with preparation of internal communication regarding HR procedures and compliance Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation Creating, updating and retiring service center knowledge documentation Facilitate inquiries to and from vendors Escalate Tier 2 inquiries to HRS Administrator Escalate unresolved issues to COE or Business HR Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements Demonstrate a level of maturity and expertise to support customer’s holistic issue Support transactional activities as required during times when inquiry volume is low Surface process improvement and service offering changes

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

3+ years related experience and/or trainingHR and HRIS experienceExceptional verbal and written communication skillsDemonstrated effective customer serviceProficiency with Microsoft Office productsStrong organizational skills and attention to detailExperience working successfully in a collaborative, team-oriented environment

Required Certifications

Other Information

Consulting agility Customer Focus Results oriented Project Delivery Metrics & Analytics Confidentiality Situational Adaptability Critical and active listening skills

Job Requisition ID: 18485

Travel Required: None

Location(s): Simplot Headquarters - Boise

Country: United States

The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. **