Airport Operations Crew

Position Title: Airport Operations Crew

Position Summary

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions

Verify Customers’ personal identification Tag, lift, and handle Customer luggageAnnounce flight arrivals, departures, and pre-boarding information via the public address systemCommunicate with our Customers to keep them constantly informedOffer ancillary products to our customers such as “even more speed” and “even more space”Coordinate various duties with coworkers and other departments to ensure proper handling of Customers Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floorOperation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.Assist Customers with special needs, e.g. Customers who need assistance in boarding Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)Other duties as assigned

Minimum Experience And Qualifications

High School Diploma or General Education Development (GED) DiplomaAt least eighteen (18) years oldOne (1) year of customer service or sales experience Strong interpersonal and listening skills Complete fluency in written and spoken EnglishCandidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoringMust be able to adhere to JetBlue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekendsExperience using a mouse, computer, keyboard and basic word processing, email and office applicationsMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeExperience performing under pressure and within fixed time constraintsDepending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standardsDepending on location, may need to acquire and maintain a United States Customs ClearanceAbility to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or toolsAvailable for overnight travel (10%)Must pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience And Qualifications

Two (2) years of customer service, volunteer experience or sales experience Knowledge of customer service principles and practices strongly Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)Previous airline experience Bilingual skills

Crewmember Expectations

Regular attendance and punctuality Ability to work flexible hours including holidays/ weekends/ and overnight shifts and be available to respond on short-noticeAble to make occasional trips to other locations for training or temporary assignmentAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment

Computer and other office equipmentPublic Address SystemJet bridge and/or air stairs (Customer enplaning/deplaning equipment)Handheld radiosFree-standing computer kiosks used to identify and process Customer reservationsLight Emitting Diode (LED) screens and signs

Work Environment

Airport environmentSubject to weather and elevated noise levels within airportsAbility to stand for an extended period of timeMandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.