Ground Operations Crew

Position Title: Ground Operations Crew

Position Summary

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes the operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties, including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and be proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.

Essential Responsibilities

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipmentServices aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)Works in a ramp environmentTags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage systemOperates external aircraft equipmentHelps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatoriesAssist Customers with special needs, e.g., Customers who need assistance in boarding Guides aircraft to and from aircraft parking locationsOccasionally carry a handheld radio and communicate effectively with proper radio etiquetteOccasionally assist with loading and unloading mail, small packages and human remainsEnsure and maintain a safe environment and operation Other duties as assigned

Minimum Experience And Qualifications

High School Diploma or General Education Development (GED) DiplomaOne (1) year of customer service or sales experience Must be at least 18 years oldComplete fluency in written and spoken EnglishMust be able to adhere to JetBlue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekendsAble to follow safety guidelinesAble to perform under pressure and within fixed time constraintsAble to work in all types of weather conditionsAble to make occasional trips to other locations for training or temporary assignmentMust be able to give and receive verbal communicationMust be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembersMaintaining a positive, good-natured attitude is essentialCandidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoringAbility to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is neededMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeDepending on location, may need to acquire and maintain a United States Customs ClearancePossess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standardsAvailable for occasional overnight travel (10%)Must pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience And Qualifications

Bilingual skillsPrevious airline experienceProficient with Microsoft Office suite

Crewmember Expectations

Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment

Computer/Electronic Tablet and other office equipmentGround service equipmentHandheld radios Public Address System Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) Free-standing computer kiosks used to identify and process Customer reservations Light Emitting Diode (LED) screens and signs

Work Environment

Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levelsAbility to work weekends or irregular shifts Able to make occasional trips to other locations for training or temporary assignmentSubject to weather and elevated noise levels within airports Ability to stand for an extended period of time

Physical Effort

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.