Automotive Service Advisor

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Automotive Group today! What Jim Ellis Can Offer You:Weekly payTeam member discounts on products, services, and vehicle purchases5-day Work WeekClosed on SundaysTeam Member Paid Holidays + Paid Time OffCorporate offers for existing Bank of America ClientsTeam Member Referral Program of up to $2000 per referral depending on positionMedical, Dental, and Vision Insurance OfferedComplimentary Teladoc Health Services for full-time team members401k plan + company % matchProvided lunch on SaturdaysCareer advancement opportunities and promotions from withinPaid TrainingLong-term and Short-term Disability OfferedComplimentary Emotional Wellbeing and Work-Life Balance ResourcesCompany-paid life insurance for full-time team members (additional coverage available)Continued Education with Dale Carnegie and DeVry UniversityCharity and Community Outreach OpportunitiesSkillset enhancement opportunitiesTeam Member Recognition ProgramsCompany giveaways to local events and attractionsFamily-owned and family-operatedDiscount pricing on products, events and attractions

Your Responsibilities & Essential Job Duties: Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customerVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductiblesPrepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemCommunicate additional repair and service needs to the customer based on vehicle inspectionAdminister the manufacturer warranty for qualifying vehicle repairsConfirm and offer resolution to customer concernsConsult with customers on applicable service specials and keep customer informed on completion times and services expenses Job Requirements & Qualifications: · High school diploma or equivalent preferred· Must be authorized to work in the US· Must have a valid Driver’s License· Minimum of 18 years of age to be able to drive for the company· Previous Service Advisor experience is preferred· CDK experience is preferred· Ability to multi-task in a fast-paced work environment· Basic mechanical understanding of a vehicle Why Choose Jim Ellis?Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our team members, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly satisfied customers and team members. Selling and servicing vehicles is what we do, but taking care of people is who we are!Apply now! We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.