Business Manager, Consulting

Job Summary/Goals

The Business Manager is a strategic role within the Work Dynamics Consulting organization working alongside the Americas Regional Lead for Consulting to drive business strategy and ensure operational outcomes. The Business Manager is focused on overseeing strategic business and operational initiatives and programs that have an impact on the Consulting’s productivity. This individual plays a pivotal role in collaboration and coordination with stakeholders in related businesses and across regions. They must demonstrate a strong level of business acumen, be highly organized with a panache for presentations, have exceptional quantitative analysis skills, and be highly skilled at problem solving and collaboration.

Essential Duties And Responsibilities

Business Management

Identify opportunities to streamline strategic and operational practices for the business (and specifically within their region)PMO Lead for the implementation of operational initiatives to improve efficiencies, people engagement and collaborationWorks closely with platform teams to provide operational support to ConsultingRuns key reports for the Regional Lead to enable business operations (e.g. sales reports, supply/demand reports, etc) to enable business decisionsSupports the Regional Lead in key operational meetings to help “run the business” (e.g., supply/demand meetings, sales update meetings, etc.)Shares best practices and identifies opportunities for continuous improvement related to operational processesParticipates in business planning with the Regional Lead and prepares content and/or summarizes key outputsPerforming special projects as directed or on behalf of the Regional LeadAttends leadership meetings with the Regional Lead to track actions and/or capture opportunities to streamline and knowledge shareParticipates in the business managers network across JLL to work collaboratively and to share knowledge and best practices

Client Engagement

Tracks and reports on NPS for the Regional LeadSupport

People Engagement

Work with HR to support and promote people related initiatives. Support people survey follow up – actions and communication required by the Regional Lead; track and report on key initiativesEnsure business input to and promotion of employee recognition programs (in partnership with HR)Support talent review planning activities to help tailor and message the HR processes to the region, in collaboration with the communications team

Diary, Meeting & Event Preparation

Work closely with EA to

Ensure meeting preparation and follow upReview upcoming meetings for the week to ensure the Regional Lead has all the necessary information, the agenda and objective of the meetingDetermine priorities and identify opportunities to simplify

Marketing & Communications

Working alongside internal communications director to input into internal and external communications planSupports Regional Lead input into presentations, reports, or other communication packs for internal and external stakeholders in collaboration with the Communications teamPromote One JLL story telling – identify, capture and share

Skills

Strong communication, strategic thinking and problem-solving skills. Highly developed project management skills with impeccable attention to detail. Exceptional computational & analytical skills: ability to build data-driven decks and communicate data insights in a crystal-clear way. Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies. Independent worker with a proactive, flexible approach and ability to meet tight deadlines. Excellent organizational skills with the ability to effectively plan and prioritize workload. Enthusiastic, versatile, motivated, with a ‘can do’ attitude. Excellent English written/ verbal communication skills