Communications Manager

The Communications Manager is a key role on the account who will lead communications to the account team and to the client. This role will be a leader in developing the account’s strategic communications plan, while facilitating the gathering, maintaining, and disseminating of information. The role is highly visible and fast-paced, and the ability to successfully manage multiple priorities is essential. Strong skills in organization, verbal and written communication, event planning, outstanding attention to detail, self-starter, and a deep understanding of building client relationship. The ideal candidate should have experience in client communications and will have ownership of developing a strong communications partnership with the account team to deliver exceptional content for various channels in support of the account and JLL’s business initiatives, strategic communications roadmap, team engagement and other, special communication needs.

Job Duties

Collaborate with functional teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organization.

Implement key communications campaigns to support and drive the account objectives. Act in an advisory role on high-profile projects and special initiatives requiring client communication. Be the advocate for communicating firm news to the team, and team news to the firm. Support the team with communications to clients and sites demonstrating a high client focus. Partner with design and communication team members to develop and maintain templates and tool kits to streamline the content creation process and enforce consistency aligned to the latest style guidelines. Partner with stakeholders to create a communications roadmap based on business initiatives and desired outcomes. Responsibilities include developing communication tools such as newsletter updates, client communications, monthly, quarterly, and annual reports, quarterly client business review presentations, ad-hoc reporting, managing the team’s organization charts and distribution lists and providing oversight coordination to the leadership team for initiatives. Establishing communication systems, processes, policies and incorporating team involvement. Manage various meetings and events for account team, including team roundtables, regional CRM meetings, client/partner town hall events, employee/client events, and other events. Create and develop new and interesting ways to reach our diverse audiences through various digital channels, email, posters, digital signage, programming, podcasts, videos and other methods, keeping people engaged with consistent and dynamic content. Collaborate with account business groups and performance manager to develop reporting formats and content, including monthly reports, quarterly QBR presentations and other required reports and presentations. Collaborate and connect with vertical-wide Communications Managers and with other account ISP representatives. Be the liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities. Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating. Complete projects as requested professionally and accurately on or before deadline. Support account committees by championing participation and overseeing communications to promote achievements to account/client.

Required Skills/Education/Experience

4+ years in communications or related field with progressively increasing responsibilities with a portfolio of work to demonstrate a variety of deliverablesDegree in Communications, Journalism, Marketing, Creative Writing, Business Administration, or similar

Languages

Fluent and flawless written and spoken English is non-negotiable. Fluency in other languages a plus

Technical Skills

Microsoft Office proficiency, with focus on Word, Outlook, and PowerPoint and SharePointExperience with other social media, internal communication, marketing, or collaboration tools such as WebEx and Microsoft TeamsExperience creating multi-channel communication campaigns with the tech savvy to seamlessly connect them together. Adobe Creative Suite or other design/layout tools also a plus

Basic Skills And Qualifications

A love of people, design and storytelling a must!Excellent written communication skills with experience creating engaging content for large and diverse audiences. Proficient at partnering with stakeholders at various levels of the organization to build strategic communication plans aligned to business objectives. Experience supporting global communications programs, ideally in real estate. Highly organized with the ability to prioritize and manage multiple tasks simultaneously. Flexible, adaptable, and able to work in a fast-paced environment. Strong interpersonal skills, a natural collaborator, proactive, and always congenial with coworkers, clients, leaders, and customers alikeAn innovative spirit, curious, outside-the-box thinker, highly adaptable to change, and a preference for simplification of program and process. A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues. Understanding of and commitment to serving our internal clients and contracted obligations. Ability to work effectively in teams, especially cross-functional groups.