Regional IFM Director

South Regional Director

This position is a key senior leader within the Account Leadership team who will be responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, MAC, and Occupancy Planning and other related functions across six southeastern states of approximately 11+ million SF. Additionally, they will ensure all contract deliverables, client KPIs and internal goals and objectives are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices, innovations and use of BI analytics to drive performance. This individual will have a demonstrated track record of strong client relationship management and the ability to attract and manage account talent across a wide geograph to achieve exceptional client service.

Main Roles and Responsibilities

Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets; Inspect properties as needed to determine condition and extent of service requiredSingle point-of-contact for all regional service deliveryPursues everything with enthusiasm / energy, drive and a need to finishPromote a consistent service delivery across the account by partnering with the other HRPM’sAccountable for regional portfolio financial performance and adherence to budgetsDevelop and manage annual operating and capital expense (APP) budgets; Provide variance analysis and explanations to client using JLL reporting tools. Provides organizational guidance to the regional delivery teams within the Well Fargo portfolioAligns the regional goals and objective with the CPG strategic objectivesThoroughly and critically assesses direct reports through a top-grading process to ensure right person / right roleMotivational leadership to inspire teams to focus on service delivery excellence and innovationJLL regional relationship management leader with regional CPG and WF business unitsDevelop property specific multi-year capital improvement project plans; Manage the process and projects to complete projects approved by the clientManage third-party contractors/vendors engaged in operating and maintaining propertiesTeam with Strategic Sourcing Director to bid and contract for scheduled and operational maintenance and project servicesTransform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effectivePrimary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performanceDemonstrate leadership, responsiveness and creativity in finding solutions for service deliveryLeads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score 95% or better on client satisfaction surveysAdminister contract services including all major facilities operations such as management services, building maintenance operations, janitorial, grounds, security, moves, mail services food service, employee services and soft (office) services applicable at assigned sites. Ensures reliability of building infrastructure supporting operations by completing preventive maintenance (100% on time) and reactive work orders (98% on time)Ensure properties in the regional portfolio pass the JLL management, operations and financial auditsMeet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operationsWork with strategic sourcing professionals to identify cost savings opportunities and support their contracting effortsWork with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Relationship Management

Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveysEnsure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentalityDrive superior performance through excellent people managementInterface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices

Project Management

Deliver on regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribedEnsure understanding of contract requirements across the organizationEngage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentationDrive Energy savings and accurate energy data through PEERs, leveraging site teams

Compliance

Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals