Regional Manager, Facilities

Regional Facility Manager

Overview: The Regional FM is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility. The Regional FM is part of a National Operations Team that provides services to the client in the US and reports directly to the Work Dynamics Account Director.

Supervises: FMs and FCs

Main Roles and Responsibilities

Oversee the environmental and safety program for the sites and foster a “Safety First” culture within the JLL and supplier teamsSets overall vision and leadership for the operations team across respective region of sitesEstablish and execute strategic direction for operations & maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities. Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assetsMonitor and review preventive maintenance programs. Utilize data to develop trends and insights that will drive continuous improvement in the site performanceManage third-party contractors/vendors engaged in operating and maintaining propertiesTeam with Sourcing Manager to bid and contract for scheduled and operational maintenance and project servicesTransform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective. Maintain site performance indicatorsLead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures

Client Relationship Management

Develop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativityPrimary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Employee Management

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership. Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities. Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools. Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken. Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Financial Management

Develop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to clientWork with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc. Develop property specific multi-year capital improvement project plans. Manage the process to complete the projects

Skills/Qualifications

Undergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organizationStrong organizational and client relationship management skillsDemonstrated negotiation skillsAbility to plan and manage within budget and time constraintsStrategic thinker with strong implementation orientationAdvanced understanding of commercial leases, contract documents and routine accounting methodsFamiliarity with and understanding of building systemsAbility to multitask and work without direct supervisionExcellent prioritization and conflict resolutionProficient in MS Office, and possess strong written, verbal and people skills