Regional Quality Assurance Manager
📋 Role Overview & Responsibilities
Location: Diamond Bar office (NOT REMOTE); Territory includes regions in CA, NV, WA, and AZ
Industry: Community Service, Special Needs, Healthcare, Behavioral Health
Job Duties And Responsibilities
Ensure Quality of Care: Manage and oversee the quality of care provided to individuals with developmental or behavioral impairments within the designated territory. Knowledge of Programs and Regulations: Possess a strong working knowledge of county and state programs, as well as regulatory and legal requirements related to healthcare, special needs services, and behavioral health. Track Record of Performance: Demonstrate a proven track record of delivering on key performance indicators (KPIs) related to quality of care, compliance, and service delivery. Implement Quality Improvement Initiatives: Identify areas for improvement in service delivery and quality of care, and develop and implement initiatives to address these areas. Utilize Technology: Utilize technology solutions and tools to track and monitor quality metrics, streamline processes, and enhance service delivery effectiveness. Collaborate with Stakeholders: Collaborate with internal teams, external partners, and regulatory agencies to ensure compliance with quality standards and regulations. Training and Development: Provide training and support to staff members to ensure understanding and adherence to quality standards and best practices. Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in community services, special needs, healthcare, and behavioral health, and incorporate them into quality assurance processes.
Qualifications
Bachelor's degree in Healthcare Administration, Social Work, Psychology, or related field. Master's degree preferred. Minimum of 5 years of experience in quality assurance or related field, preferably in the community service, special needs, healthcare, or behavioral health sectors. Strong understanding of county and state programs, regulatory requirements, and legal standards related to healthcare, special needs services, and behavioral health. Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with diverse stakeholders. Proficiency in utilizing technology solutions and tools for data analysis, reporting, and quality improvement initiatives. Ability to travel within the designated territory as needed.
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This position is located in Diamond Bar, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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