Customer Support Administrative Specialist

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's What We Have To Offer

Competitive pay.Paid vacation, holidays, and sick time - 10 days of vacation for the first year (plus sick time).Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.Encouraging and collaborative team environment.Dedication to safety through our Zero Harm policy.JCI Employee discount programs (The Loop by Perk Spot).

What You Will Do

The Customer Support Administrative Specialist, under direct supervision of the Branch Service Manager, tracks and provides support for the HVAC Service team. Actively participates in accounts receivable, warranty claims support, tracking parts shipment arrivals, ordering uniforms and office supplies, and financial activities, such as report generation and subcontract processing. Also provides administrative, day-to-day support for Service Operations areas of the business.

How You Will Do It

Position will work at the San Antonio JCI office.

Follows up with customers regarding quote approvals.Works with customer AP departments to secure purchase orders and/or customer payments.Works with vendors for initial vendor setup, issues vendor contract documents, and secures vendor invoices timely for job closures; coordinates with JCI Procurement team as needed.Assists with AR, collections issues including development of action items for timely resolution of customer invoice disputes.Provides support for the warranty claims process by researching service reports and/or coordinating with field personnel and team supervisors.Assists in tracking of parts shipment arrivals.Orders field personnel uniforms, office supplies, and vending supplies.Generate system reports and queries as requested. Provide additional operations administration support, as required.

Required

High School diploma or equivalentTwo or more years of related administrative experience.Must have strong interpersonal skills to effectively communicate with both internal and external clients.Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.Ability to prioritize work activities based upon desired business goals.Must have proficient computer skills: Microsoft Word, Excel, Outlook, and type by touch.Must demonstrate the ability to perform work independently, have solid organizational skills, and be detail oriented.

Preferred

Associates or 4-year degree a plus.Experience and knowledge in a Service team or technical environment.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.