Sr Manager, Digital Strategy and Issues Management

Description

Johnson & Johnson is recruiting for a Senior Manager, Digital Strategy & Issues Management. The primary location is based in New Brunswick, NJ. The team may consider qualified candidates based in other locations.

Position Summary

The Sr. Manager, Digital Strategy & Issues Management will report to the Director, Global Digital Strategy, Issues Lead, and focus on enhancing and protecting the Company’s brand reputation across J&J’s digital ecosystem through campaign strategies and issue management communications. This role’s remit includes management of all inbound and outbound communications for five social media channels with 10M+ followers across Facebook, Instagram, LinkedIn, Twitter, and YouTube. This role would manage and lead all social listening across our organic communities and paid campaigns. Social listening would include 24/7 agency managed moderation to flag any potential issues, monitor current issues and news cycle and community management through AE reporting, responses, messaging and comments. Under the guidance of the Director, this individual would also aid in the development and maintenance of company online engagement policies, governance and guidance with the goal of brand protection and building.

Responsibilities

Channel Management: Ensure that J&J’s social media pages follow the channel best practices and are managed in compliance with regulatory guidance and J&J’s operational controls Analytics and social media reports Create tactics and strategies that build brand reputation and create authentic relationships with consumers Continually audit our operations to ensure best-in-class approach Social Media Monitoring & Listening: Keep an active pulse on the J&J brand to surface adverse events, consumer insights, message penetration and detect reputational risk. Build and optimize operational processes needed to conduct social listening and crisis comms quickly, compliantly and in partnership with various stakeholders Oversee day-to-day workflow with relevant agencies and platform usage including real-time responses to users across our channels, partnering with business units as needed. Build and maintain listening queries on priority topics Issues Management: report timely and high profile topics, such as litigation or natural disasters. Develop listening queries to capture volume, topic themes and sentiment and understanding of global landscape, sentiment analysis and volume trends. Provide thoughtful, actionable insights to rest of corporate social team, media and internal communications partners. Work with Director Lead to ensure select stakeholders are informed in a timely manner. Content Development & Amplification: Provide guidance to help develop topics we promote as well as timing of promotion. This includes the mgmt. of publishing requests we receive from partners across our internal businesses and any crisis response activity needed Brand Protection and Governance: Liaise with Pharmacovigilance team to ensure all processes are compliant with legal and HCC regulations. Lead annual community management training to ensure all agency partners are operating in compliance with J&J guidelines. Assist with the development and execution of online engagement policies and key controls to ensure brand safety and reduce risk.

Qualifications

Bachelor's degree

7+ years of social media channel / community management experience

Experience using Khoros or a similar community management/scheduling platform preferred

Experience in issues and crisis management

An independent, self-directed, and strategic thinker with strong analytical skills who is both collaborative, decisive and who demonstrates sound judgment and ability to hold sensitive information in confidence

Excellent interpersonal skills with ability to project and inspire confidence

An operations mindset and solutions-oriented problem solver

Passionate about the employee and consumer experience on social media Experience working in a matrix environment required Superior communications skills – both written and verbal Ability to work well as part of a team, as well as independently with minimal supervision Ability to work well on deadline and juggle conflicting deadlines Ability to develop and maintain effective working relationships Experience working in a global function preferred Maintains a flexible schedule to ensure deadlines are met within today’s dynamic and unpredictable news environment

Salary

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

The base pay range for this position is $118,000 - $203,550 USD

Bonus

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Benefits

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).Employees are eligible for the following time off benefits:Vacation – up to 120 hours per calendar yearSick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar yearHoliday pay, including Floating Holidays – up to 13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to:

https://www.careers.jnj.com/employee-benefit

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.