Southeast Regional Manager, Office IT (Support) - Information Technology (IT)
📋 Role Overview & Responsibilities
Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.
Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.
Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.
Summary of Essential Duties and Responsibilities:The Regional IT Support Manager is responsible for delivering Firm technology services under the direction of the Global Office IT Support Manager, including management of the region’s IT staff, collaboration with the office leadership, oversight of the office technical platforms and network, oversight of technology projects and activities, and coordinating regional needs with all Firm IT teams. Provide support for assigned Firm systems; managing work utilizing a ticket management system; resolving issues escalated from the Help Desk and other technology teams; communicating with end-users, documenting resolutions and known technical issues; monitoring the integrity of various networks and systems; assisting with engineering resolutions or developing "bug" fixes and system enhancements; interfacing with various groups within the department; and participating in technology projects as requested. The Regional IT Support Manager will be based in our Atlanta office and have responsibility for our Miami, Mexico City, and Sao Paulo offices.
Required Qualifications:Bachelor’s degree, preferably in Computer Science or Information Technology and/or equivalent work experience.Minimum of five (5) years of experience in a computer-related field, preferably in a law firm or professional services environment.An understanding of and experience in dealing with local area networks, cabling, electrical systems, and other infrastructure components (e.g., computer room HVAC, UPS, security systems).A practical knowledge of PC hardware and software and the ability to troubleshoot related problems.A practical knowledge of mobile devices, mobile device operating systems and software, mobile enterprise email clients and the ability to troubleshoot related problems.ITIL certification preferred.
Jones Day is an Equal Opportunity Employer
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