Training and Support Specialist - Billing & Collection Services (BCS)
📋 Role Overview & Responsibilities
Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.
Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.
Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.
Summary of Essential Duties and Responsibilities:The Training and Support Specialist in the Firm’s Billing & Collection Services (BCS) Department works as a member of the Application Support and Training team. The Specialist guides users through Department training and provides one-on-one guidance and support on day-to-day billing and collection tasks. The Specialist must be adept at problem solving and be able to clearly give direction and guidance to resolve issues end-users experience.
Required Qualifications:Bachelor’s degree or equivalent work experience.Minimum five (5) years of legal or professional services billing experience.Training and application support experience in a law firm or professional services highly desirable; Aderant preferred.Ability to prioritize, schedule, and meet deadlines.
Jones Day is an Equal Opportunity Employer
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This position is located in Cleveland, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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