Payments Operations Strategy – Business Analyst

Job Description

You have 5 or more years of product/change delivery experience within the financial services industry and a minimum of 3 years of operational experience in change delivery in Payments - preferably Automated Clearing House (ACH), Wires, cross border and cross currency payments. Additionally, you are seeking your next professional growth - this is the team for you.

As a Payments Operations Strategy – Business Analyst in Corporate and Investment Bank at JPMorgan Chase, you will work in conjunction with relevant Product, Operations and Technology teams and will identify solutions, spur prioritization, and deliver changes that support operations. You will also work with product and tech leads to ensure new product offerings are built in accordance with strategic operational fundamentals and that there is a seamless delivery to the operational teams.

Additionally, you will be responsible for identifying end-to-end solutions in Cross Border payments using a client-centric approach to developing innovative solutions. These solutions address known and future client needs in addition to creating opportunities for business growth readiness, creating consistency with client experience and in the operating model and identifying areas for technology investments. Your team will transform current state processes and technology platforms by employing design fundamentals to address identified pain points.

Job Responsibilities

Analyze, define, document, and prioritize business and functional requirements for development and commercialization of target state products, processes and technology to meet the firm’s business objectivesArticulate and document process flows including customer interactions, operations interventions, end to end flows and data handoffs to identify creative and timely solutions to key program challenges Support and conduct verification/testing of functionality, production flows and target processesPerform impact analysis for business initiatives to determine technical or operational process change for key business groups and conduct a thorough transition process to ensure that functional groups across Operations, Technology, and Service units are clear and informed on their respective target state modelsTake changes end to end from business requirements through to implementation and post implementation support ensuring there is a seamless and minimal risk implementationCarry out defect analysis, prioritization of fixes and verification of production functionalitySupport planning, tracking, and reporting of progress of requirements delivery

Required Qualifications, Capabilities, And Skills

Minimum of 5 years of product/change delivery experience within the financial services industryMinimum of 3 years of operational experience in change delivery in Payments - ACH, Wires, cross border and cross currency paymentsUnderstanding of the broader payments market Ability to build partnerships and work in a collaborative environment Creative problem solver, capable of developing innovative and differentiated solutions Solid record of success in supporting large-scale initiatives

Preferred Qualifications, Capabilities, And Skills

Analytical skills and diligence in written documentationOrganizational skills and time managementCommunication skills – able to articulate a business requirement through multiple business functions and at various management levelsProject planning skills

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About The Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.