User Experience Research Lead, Vice President

Job Description

Looking for a senior researcher to direct generative, formative, and evaluative research efforts within the Consumer Payments space at JP Morgan Chase. In this role you will lead complicated, strategically important research initiatives in new and emerging 0-product areas. Success in this role comes from delivering actionable insights that drive innovation across product development teams, taming complexity for our users. Additionally, Researchers catalyze turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. Experience Research Leads are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

As a User Experience Research Lead in Commerce Payments, you will be delivering actionable insights that leads innovation across product development teams, taming complexity for our users. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

Job Responsibilities

Design and lead research studies for strategic, durable insights as well as fast turnaround projects Helping move the “Banking 1.0” digital products to modernization, but also connecting them to new rails that help create frictionless, transparent and quick experiences. Work with design and product leads to identify areas where user experience research can best provide insight and impact and develop product strategies. Ensure research results are actionable and contribute directly to meeting project and business goalsContribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approachesDraw inferences from a wide range of types of data sources and studies Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.

Required Qualifications, Capabilities And Skills

Bachelor’s Degree or Master’s degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience5+ years industry experience in the UXR fieldExpert User Research skills across all forms of research (evaluative, generative, formative)Ability to lead a complex research study from beginning to end independently, including independent project managementPrior experience collaborating within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Analytics and Engineering)Comfortable and confident presenting work to senior executivesRobust understanding how to tie research to business objectives

Preferred Qualifications, Capabilities And Skills

Advocating for Inclusive Design practicesFamiliarity in working with Banks or FintechsExperience with mixed methods – designing and running surveys, analyzing quantitative data Support other researchers as needed to ensure quality and consistency of deliverables and best practices; coaching and mentor junior team members

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.