Desktop Support Specialist

Role: Executive Support (desktop/laptop) Location: Austin, TX (Day1 Onsite)Duration: FTE with Tech Mahindra

Job Description:- ∙ Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.∙ Load software packages such as operating systems and office applications.∙ Customize and adapt current programs to satisfy Applied users’ needs.∙ Coordinate with network services and information systems groups.∙ Update on status to manager and users through voice mail, email and in-person communication.∙ Connect users to networks and train on facilities and applications.∙ Install, repair and conduct preventive maintenance of personal computer by providing technical support.∙ Troubleshoot software and hardware failures and determine network problems.∙ Diagnose and resolve incidents using documented procedures to perform responsibilities.∙ Workaround if incident cannot be resolved.∙ Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.∙ Integrate and test activities by migrating applications from development to operational environment.∙ Troubleshoot through phone hardware and software and engage technical resources to resolve.∙ Determine and research user questions and isolate and resolve information systems problems.∙ Receive and prioritize issues and forwards using escalation procedures