ServiceNow Business Analyst II - IS Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

The ServiceNow Business Analyst II will work closely with Director of Operations to oversee all ServiceNow related business. They will serve as the key liaison between business stakeholders, ServiceNow integration partners, and the ServiceNow technical team on new business development, existing system enhancements and will help drive adoption and effective use of the ServiceNow platform across the organization.

Essential Duties

Collaborate with business stakeholders to understand requirements, document user stories, and prioritize development efforts to deliver ServiceNow solutions that meet business needs.Lead technical team through road mapping of annual system upgrades and enhancementsChair SNOW-related Governance CommitteeStrategic Subject Matter Expert (SME) and partner to the Enterprise Project Management Office on all Operational and Capitally funded ServiceNow project workServe as the first point of contact for business users to answer ServiceNow questions, troubleshoot issues, and provide platform supportLiaise with technical team to convey business requirements, scope, and drive applicable timelinesParticipate in testing and validation to ensure new solutions meet defined requirementsConduct training sessions and create documentation to develop ServiceNow knowledge across the organizationStay up to date on new ServiceNow features and releases to identify opportunities for continued platform enhancement and optimizationOther duties as assigned

Required Qualifications

Req Bachelor's degreeIf no bachelor's degree, additional 4 years of experience is required; however, high school diploma is required.Req 5 years Experience as a business analyst or similar role supporting enterprise implementationsReq 5 years Project management/coordination experienceReq Must possess excellent communication skills with the ability to interact effectively and professionally with organizational leadershipReq Strong background automating business processes and workflowsReq Experience with onboarding and offboarding processes (preferred)Req Experience with ServiceNow verticals and modules (preferred)Req Ability to quickly grasp business needs and translate them into technical requirementsReq Ability to build reports and dashboards for end usersReq Comfortable conducting user training and curating documentation

Preferred Qualifications

Required Licenses/Certifications

Req Information Technology Infrastructure Library (ITIL) certification or ServiceNow CSA certification. If no certification upon hire, must obtain within one year of hire.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.