Business Analyst
📋 Role Overview & Responsibilities
Job Summary:Our client is seeking a Business Analyst who will be responsible for documenting processes to facilitate provisioning operations for partner support teams. This is an onsite opportunity located in Austin, TX.
Duties:Identify areas of opportunity to align legacy partner operations with current enterprise and commercial processesCollaborate with cross-functional teams to drive internal/external enablementDevelop actionable steps that will improve provisioning processes and optimize results; gather and interpret data, drive benefits case assessment, identify trends and unique use casesManage all project and change management activities and reportingSupport and action team’s operational rhythm and cadence (business reviews, reporting, roll-ups, benefits review committee)
Desired Skills/Experience:Bachelor's degree preferred or equivalent experience3+ years of experience in the technology industry, with a specific focus on operations and/or partner program supportSelf Starter who is highly motivated, takes initiative and can manage day to day without direct supervisionFast learner who can get up to speed quicklySolid analytical and organizational skillsTeam Player who can put the team before selfAbility to be highly collaborative with cross functional stakeholdersExcellent communications skills in order to communicate consistently and effectively across all teams with ability to communicate clearly and professionally, both verbally and in writingAbility to be humble and accountableAbility to present complex information in a concise mannerDemonstrated passion for excellence with respect to treating and caring for clients; maintains a level head and is able to handle stressful situations, complaints and challenging clients in a professional mannerAbility to multi-task, prioritize and be detail-oriented
Benefits:Medical, Dental, & Vision Insurance Plans401K offered
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