Desktop Support Analyst

Kobre & Kim consistently seeks exceptional candidates with the talent to deliver outstanding service that anticipates client needs.

Position Details

The Desktop Support Analyst is responsible for providing comprehensive day-to-day technical assistance to all employees, both domestically and internationally, across various platforms including desktop systems software and hardware, telephony, video conferencing equipment, and mobile devices. Key responsibilities include promptly addressing and resolving technical issues, as well as proficiently installing, configuring, and troubleshooting desktop and laptop systems, desk phones, and mobile devices. This role demands exceptional communication and problem-solving skills, as it requires translating technical concepts into easily understandable language for non-technical individuals. Adaptability is paramount, as the incumbent must readily embrace new responsibilities in tandem with the evolution of IT technologies and processes. Additionally, the Desktop Support Analyst may be entrusted with tasks related to training new team members and conducting onboarding sessions for new employees.

Supervisor

Senior Manager, Global Service Desk

Location

New York – in office 5 days a week

Primary Responsibilities

Keep the manager informed of ongoing activities and escalate issues appropriately.Facilitate communication with senior leadership and leverage resources from wider technology teams.Demonstrate expertise in end-user technologies, including Windows, mobile platform devices, and operating systems.Maintain detailed tickets in the IT request ticketing system.Provide remote troubleshooting support via phone, email, instant messaging, and remote desktop tools.Install, upgrade, support, and troubleshoot printers, computer hardware, iPads, and iPhones.Utilize and manage Mobile Device Management software such as Intune.Support Citrix and VPN environments.Conduct workstation and peripheral maintenance, including software updates and support.Possess a strong working knowledge of Microsoft 365 apps and services.Administer, manage, and support Slack, the business communication tool.Troubleshoot basic network connectivity issues.Manage Active Directory/Email account and permission administration.Manage and image end-point devices using Intune or other tools.Set up mobile devices for users and troubleshoot as needed.Provide technical support in setting up audio and video teleconference meetings.Experience with Document Management Systems and iManage is advantageous.

Requirements

3-5 years of experience in an information technology support role, ideally within a law practice or professional services organization.Ability to multitask, collaborate effectively in a team environment, and excel in a fast-paced, high-pressure setting.Exceptional verbal, written, and customer service skills, complemented by a professional and positive demeanor.Demonstrated proficiency in advanced problem-solving, adeptly identifying and resolving intricate technical issues to maintain uninterrupted workflow for all users.Availability to participate in an on-call rotation and provide off-hour support.Flexibility to work variable hours as needed.

Company Description

At the time of posting, the salary range for this role is $64,000 (minimum) – $90,000 (maximum).

Kobre & Kim is a conflict-free global law firm focused exclusively on disputes and investigations, often involving fraud and misconduct. Recognized as the premier firm for cross-border disputes, the firm has a particular focus on financial products and services litigation, insolvency disputes, intellectual property litigation, international judgment enforcement and asset recovery, and U.S. government enforcement and regulatory investigations. With more than 400 employees throughout the firm’s 15 global office locations, Kobre & Kim recognizes the value of incorporating diverse perspectives and professional disciplines to generate the most effective solutions for clients.

Further information about the firm is available at www.kobrekim.com.

Kobre & Kim employees take pride in providing our clients around the world with service that is timely, accurate, unbiased, and trusted. We have a profound respect for the professions and clients we serve and define our success in terms of their success. Our work environment is dynamic, innovative, and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Kobre & Kim values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.

Kobre & Kim is proud to be an Equal Employment Opportunity employer.