End User Services Technician

Overview

Device Hardware Support: Maintains, analyzes and troubleshoots computer systems, hardware and supported peripherals. 25%Software Support: Maintains, analyzes and troubleshoots, Windows & MAC Operating systems, Microsoft Office, M365, Antivirus, Google Apps (Workspace and GCP) & other standard Konica Minolta applications. 25%Remote Infrastructure & Software Support: Maintains, analyzes and troubleshoots Server Hardware and Operating Systems, Antivirus Software, File shares and security permissions. 5%Domain Account Administration: Supports and maintains user account information, with a working knowledge of MS AD Domain Structures, security and server administration. 5%Service Desk Tier 2 Support: Provide support to our Ramsey campus, branches and field employees daily via the IT Service Management application. 20%Mobile Devices: Basic support of IOS, Android, and Chromebook devices.15%Documentation: Create and update procedural and instructional documentation when required. 5%Perform other IT related duties as may be assigned from time to time.

Responsibilities

Requires excellent analytical skills for researching and problem-solving.Demonstrates ability to take initiative and work independently.Strong written & verbal communication and interpersonal skills, along with a customer-focused attitude and the ability to work in a team environment. Should have a strong combination of skill, training, & experience in various hardware, software and networking systems being supported.Basic understanding of networking principles.Advanced knowledge of Microsoft Desktop\Server OS & MS Office (Word, Excel, Outlook and PowerPoint) as well as MAC OS.Aptitude for learning and assessing of innovative technologies.Ability to analyze and identify trends in issue reporting and devising preventive solutions.Assistance with creating IT communications directed to staff and\or employees. Resolving complex issues which require detailed systems and applications knowledge, especially those that have been escalated from other End User Technicians, Service Desk personnel or members of IT.Logging and managing tickets assigned via the IT Service Management application.

Qualifications

Occasional Travel is required.Able to work onsite 3-5 days per week.Able to be on-call after normal working hours and weekends as needed.A bachelor’s degree in computer science and two or more years of experience working with the specific types of hardware and software systems used by Konica Minolta or an equivalent 5 years of like experience.Professional certifications such as the Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) or equivalent years of experience.ITIL V2/V3 Certification (Preferred)Agile Scrum Master Certification (Preferred)

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.