Office Systems Expert
📋 Role Overview & Responsibilities
Office Systems Expert
OverviewKonica Minolta currently has an exciting opportunity for an Office Systems Expert!
ResponsibilitiesMaintain and repair MFPS and resolve customer complex printing issues, mentoring team members.Maintain effective relationships with his/her customers and salesOn-site service of MFPs, parts management, time and call management, learning new technologies, accurate record keeping, lead product advocate meetingsLead referrals, assists with customer assessments and solution designUses fleet reporting to influence and improve territory parts budget and inventory controlInstall and troubleshooting of complex printing and scanning solutions.Microsoft OS and MAC OS peer to peer and client side of server environments.Knowledgeable with printing from common business apps and graphics programs. On occasion SOW creation and follow throughMentors the team and shares knowledge both formally and informally Product KnowledgeGood understanding of solutions portfolio, user level application knowledge. User level application knowledge of device embedded solutionDeep Knowledge on the entire product line, KM certification on product lineExpert knowledge of color theory, calibration, and RIP configurations 30% based on technical expertise.Provides guidance on customer interaction and soft skills.
Qualifications5+ years experienceHigh School or equivalent - Degrees preferredCompTIA A+ CertificationCompTIA Net+ CertificationCompTIA CDIA+ CertificationMicrosoft MCP or MCITP Certification or equivalent experienceExcellent verbal and written, mentoring and coachingTravel within assigned territory, some out of territory work
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Little Rock, AR with potential relocation and sponsorship assistance depending on candidate qualifications.
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