Service Desk Associate
📋 Role Overview & Responsibilities
We have partnered with our client in their search for a Service Desk Associate.
This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives).
Key Responsibilities & Duties: Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.Provide quick and effective assistance to end-users with IT issues (in-person, via email or phone).Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc. Thoroughly and accurately understand issues and analyze the problem in a systematic fashion. Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.Configure and deploy Windows Laptops.Setup new accounts for new employees. Assist other IT team members with ongoing projects.
Experience & Qualifications:Associate degree in Computer Science or equivalent preferred 3+ years of related work experience Excellent verbal and written communication skills and experience working with C-Level executives is requiredTroubleshooting experience with MS Office apps and Windows workstations is requiredTroubleshooting experience with iPhone and iPad is requiredBasic understanding of networks, IP addresses & Active Directory is highly preferredCustomer-oriented and patient. Have 'Can-do' attitude.
Title: Service Desk Associate
Location: Miami
Client Industry: Financial Services
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
Frequently Asked Questions
How do I apply for the Service Desk Associate position at Korn Ferry? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Korn Ferry without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Miami-Dade County, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →