Order Processing Assistant

April 18, 2024 La Marzocco USA is hiring an Order Processing Assistant to join our Back Office Team! Why work at La Marzocco USA? At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees. What we offer you: A generous benefits package including health, dental, life/disability, and retirement Employee reimbursement program for qualified green and wellness itemsEmployee discounts Generous PTO How you’ll have an impact at La Marzocco: This customer-service oriented individual will support the Machine Ordering process by entering orders into La Marzocco’s system, invoicing customers, and following up for payment. An Order Processing Assistant will bring a high aptitude for detail and accuracy, sharing information within the team, and best-in-class customer service. As an Order Processing Assistant, a typical day might include a mix of the following: · Entering orders and sending invoices to customers for machine and parts orders. · Following up for pre-payment and working with the AR team to resolve payment issues. · Providing high-level customer support to external clients as well as co-workers. · Assisting with administrative duties such as filing and mail processing. The details: · Location: Seattle, WA, onsite at La Marzocco’s HQ in Ballard · Salary Range: $23.00-$26.00/hour depending on experience, with 5% bonus opportunity · Schedule: 40 hours/week, Mon-Fri 8am-5pm· Reports to: Sales Support Manager · Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting and moving up to 25 pounds. What you’ll bring to the table:· Minimum of 1 year of experience in an accounting, administrative or customer service role· Solid software skills including Microsoft Office and Inventory Management and/or Accounting programs· Excellent attention to detail and accuracy, with the ability to get tasks done efficiently and timely· Strong teamwork skills, ability to be flexible and switch tasks as needed· Ability to follow written and verbal instructions For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact compensation is determined by various factors including experience, skills, education, geographic location, and budget. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified Applicants should send their Cover Letter and Resume to: La Marzocco Human Resourcesjobs.usa@lamarzocco.com Position open until filled.