Information Technology Support Specialist
📋 Role Overview & Responsibilities
Labatt Food Service is hiring a full-time IT Help Desk Operations Support Specialist for the San Antonio office.
IT Operations utilizes problem solving skills to resolve user requests and other IT related tasks. The main responsibilities of this role are to provide technical support and manage a high volume of requests by employees in a multi-office environment.
ResponsibilitiesProvide technical support and solve the basic and more advanced routine user hardware and software issuesCreate and administer new user accounts, permissions, and access rightsConfigure, deploy and maintain essential internal infrastructure including laptops, phones, printers, cameras, network switches, access points, and serversPerform regular vulnerability scans and security monitoring to identify and mitigate issues within the networkRecommend, schedule and perform software upgrades, patches and configurationsBuild knowledge base articles for common or high-impact issues and their resolutionsParticipate in an on call rotation to support a 24x7 critical facility infrastructure
RequirementsBachelor’s degree in Computer Engineering (CE), Computer Science (CS) or Computer Information Systems (CIS)Ability to communicate effectively, including listening, writing and attention to detailFamiliarity with virtual and physical servers and Windows operating systemsSome experience in a Helpdesk, Network or System Administrator role is preferred but not required.
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This position is located in San Antonio, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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