Network Operations Center Operator

About UsLancium is a leading energy technology and infrastructure company providing massive clean energy campuses and technology that enables the lowest cost green energy as well as grid reliability at massive scale. While AI and HPC data center workloads, and industrial processes like green hydrogen electrolysis and ammonia production drive immense demand for energy, the current grid simply cannot support the growth, and cannot do it with clean energy at scale. The transition demands innovation, and if you want to be at the heart of this transformation and growth, read on!

What You Will DoServing as IT operations and a software support analyst, the NOC Operator is a central figure within our company, significantly influencing our operational efficiency and client satisfaction. This role is critical in managing real-time monitoring of client metrics, addressing emergencies swiftly, and ensuring continuous system performance. You will engage with various teams across the organization to troubleshoot issues, escalate high-priority problems, and contribute to ongoing improvements in our IT operations.

System Monitoring and Incident Management: Constantly monitor and analyze data center operations and client metrics in real-time. Recognize and address alerts and emergencies promptly, ensuring minimal disruption to services.Issue Resolution and Escalation: Utilize the company's escalation protocols to direct high-impact issues to the relevant teams swiftly. Handle lower-impact problems through effective troubleshooting and coordinated efforts with the support team.Client Communication: Act as the face of Lancium to customers operations. Over-communicate, be proactive, and solution-oriented with clients. Understand their needs, provide timely responses, and foster a relationship built on trust and responsiveness.Collaboration and Reporting: Work closely with the Power Team, Software Development, and IT Management. Assist in the preparation of reports that inform decision-making and strategic planning.Tool Mastery: Achieve proficiency in proprietary IT tools and platforms, including Atlassian products like JIRA for ticketing and Confluence for documentation.

This role currently works on a rotating shift schedule of 5 days on and 3 days off. The shifts vary between Morning(5am- 2pm), Mid (8am-5pm), and Evening (1pm-10pm) shifts.

What You Will BringBS in Computer Science, Computer Engineering, Computer Information Systems, Information Technology, or related engineering degrees, or equivalent combination of education, technical certifications or work experienceDesire to learn new concepts with technical concepts like scripting, data analysis, pursue education/certifications self-learningExperience in cloud technical support, operations, NOC, or similar is preferred, but not required.

What We’ll ProvideOur benefits and perks add to a total rewards experience for our employees that foster a supportive, flexible, and inclusive environment. Current full-time employee benefit offerings include:Employer-subsidized health, dental, and vision benefits$50,000 of basic term life insurance coverage paid for by Lancium, as well as 100% of short-term disability premiums. Additionally, we provide options for additional life insurance coverage for employees, their spouses, and children. Employees also have the option to enroll in long-term disability coverage (LTD) at their own expense.Medical and Dependent Care Flexible Spending Accounts, Limited Purpose Flexible Spending Accounts, and Health Savings Accounts (with employer contribution; $400 employee only coverage, $700 for all other tiers of enrollment in our HDHP).Hybrid work structureFlexible (Unlimited) Time OffPaid parental leave11 paid holidaysFidelity safe-harbor 401(k) with 100% match up to 4%