Entertainment and Sports Sales Manager - The Langham, New York

RESPONSIBILITIES AND JOB DUTIES

Develops and implements sales activities within the entertainment and sports market segment to achieve budgeted goals.Assures individual booking goals are achieved on a monthly, quarterly and annual basis.Completes the assigned minimum sales calls per week with existing and prospective clients, including outside, telemarketing, in-house site inspections, and client entertainment.Solicits, evaluates, sells, and confirms business as required to meet assigned market segment’s budgeted sales and profit margin.Negotiates with clients to secure business travel, room nights for the hotel. Works closely with reservations to ensure clients’ needs are met for successful room night production.Follows up on assigned sales leads in a timely manner.Accurately completes data input in Amadeus on a timely basis to ensure activities are recorded.Presents proposals prepared with Director of Sales/Marketing to achieve maximum profit while satisfying client needs.Reviews assigned accounts to ensure proper production of room nights were achieved to maintain rates.Assists in developing and executes projects for assigned market areas as stated in the hotel Marketing Plan to increase sales volume and profitability.Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.Contacts customers in-house to promote good will and foster additional business, repeat bookings, or referrals to other Langham properties. Schedule and host travel agent presentations to build existing and potential customers.Participates in solving problems with other departments as required relative to business booked in the hotel such as salvaging of accounts which threaten cancellation and effectively compromise between customer needs and hotel facilities.Conducts and or attends meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency.Prepares reports, as requested, to develop a more informative database for improved management decision making and critical evaluation of work activities.Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.Represent hotel at trade shows as specified by corporate trade show attendance guide. Set up exhibits involving bending, stooping, lifting and reading overhead.Participate in business review meetings, special events, sales blitzes, sales meetings and other ad hoc meetings as required.Accurately completes and submits expense report to the DOSM on a timely basis for approval and processing.Assist the supportive staff with the maintenance of sales files.Other duties as assigned such as assisting with client requests on reservations.

PHYSICAL DEMANDS

Physical activities include walking and standing to a significant degree. Sitting for long periods of time is also possible. Talking, seeing, hearing, lifting objects weighing up to 20 lbs. with frequent lifting or carrying of objects weighing up to 10 is possible. Travel as required including regular travel to The Langham, Boston.

SPECIAL SKILLS REQUIRED

Knowledge of hotel structure and how all departments work.Basic mathematical and calculator skills to prepare cost proposalsAbility to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet clients’ needs and resolve complaints.Ability to move throughout the hotel to conduct site inspections.Ability to listen, speak and write English to ascertain and respond to client needs.Familiar with basic operations of the Hotel’s relevant computer systems.

EDUCATION REQUIRED

Four-year college degree is preferred, however any combination of education and training with in hotel sales may also be considered.

EXPERIENCE REQUIRED

Past hotel sales experience required, preferably in the Entertainment and Sports market segment.

LICENSES OR CERTIFICATES

None needed.

Rate of pay: $80-85k

EOE, including disability vets