Customer Service Representative
📋 Role Overview & Responsibilities
LaSalle Network has partnered with a premiere global technology and solutions consulting firm. They are seeking an excited and enthusiastic individual to join their team as a Customer Service Representative. Our client is dedicated to providing excellent products and services to their customers in a variety of fields, from businesses to educational institutions. As a Customer Service Representative, you will provide support to ensure reliable service and seamless product integration.
Customer Service Representative Responsibilities
Research and/or tracking of orders Contacting vendors for pricing, order status, tracking, etc. Expediting a pick on an order or any other distribution request Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments Estimated delivery dates or lead times on products Updates and status of repair orders Building solid relationships with other internal departments and vendors Evaluation of current processes for improvement and work on recommendations with management Working as a team to manage daily workflow Handling escalated customer issues when necessary Answering emails and incoming calls from internal customers as needed
Customer Service Representative Requirements
High School Diploma or equivalent 2+ years of Customer Service Experience Proficient in Microsoft Office applications Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders Excellent organizational and creative problem solving skills Demonstrated resourcefulness with critical attention to detail History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines Demonstrated ability to quickly learn new systems and processes and put them into practical use Excellent typing and data entry skills
If you feel that you meet the qualifications and requirements for the Customer Service Representative position, please apply today!
Thank you,
Kaleb Krigbaum
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Frequently Asked Questions
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This position is located in Vernon Hills, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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