Information Technology Support Specialist

LAYCO Electric Innovations, a well-established electrical manufacturer of E-Houses and skid mounted equipment is seeking qualified candidates for the position of IT Support. To the successful candidate we offer a competitive compensation package that includes company paid health insurance, 9 paid holidays and a 401K plan.

OverviewAs the IT Support, you will be responsible for technical support of both software and hardware issues for all employees, to resolve a wide range of support requests.

ResponsibilitiesProvide all levels of hardware support for desktops, laptops, printers, scanners, Surface pros, and other devices including those installed at remote locations.Provide all levels of software support for Windows 10 &11, Microsoft 365, AutoCAD, Traverse ERP and others.Support corporate cellular phones and corporate phone system (3CX)Support the office technology platforms, including wireless and wired networks, and conference room technology (Zoom and Microsoft Teams).Perform routine user support processes such as password resets and MFA managementImplements security measuresMonitors security certificates and company compliance of requirementsInstall and update company software as neededTroubleshoot basic networking and connectivity issues affecting end user applications.Monitor and respond to support tickets through the Help Desk system.Acts as a quality assurance by identifying, researching, resolving, and responding to technical and non-technical issues or questions from users.Assist in creating and implementing evaluation tools for user satisfaction and company IT needs.Be current with the latest software (predominantly the entire Microsoft M365 suite and Windows 10&11) and other typical enterprise apps.Collaborates with third party IT support team requesting and assisting with the prompt resolution of unresolved IT issuesMaintain good user relationships.Other duties as assigned by supervisor.

QualificationsWorking knowledge of relevant operating systems and softwareExcellent problem-solving and critical thinking skills.Keen attention to detail.Good organization, time management and prioritization.Communication skills, including speaking, writing and active listening.Customer service oriented.Efficient troubleshooting abilities.Preferred experience with VOIP, 3CX system.

Education & ExperienceAssociate’s Degree in Computer Science, Information Systems, Information Technology or Computer Engineering is preferred.5 years of experience desiredKnowledge of and prior experience working with Microsoft products including but not limited to current operating systems, software, and applications.