Hardware Operations Specialist

Who We Are

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences.

Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

The Hardware Operations Specialist will be responsible for a wide range of tasks and duties that all contribute to the success of the Event Operations team. The primary responsibilities of this role will be to assist with the logistics for all event hardware, manage hardware inventory counts; and assist clients with hardware issues when required. This position will report to the Associate Director of Hardware Operations, and will provide support to our rapidly expanding live events calendar. This position will be an in-person role that will operate out of our warehouse facility in Pittsburgh, PA.

Sounds interesting? Let’s talk.

As a Hardware Operational Specialist, You Will

Maintain proficiency in all hardware and software applications used by clients at events.Prepare outgoing hardware shipments by performing software updates, conducting thorough testing, and adhering to our sanitization process.Maintain equipment inventory by identifying and cataloging any defective or non-functional devices.Assist with hardware shipping lifecycle to:Thoroughly understand and utilize Inventory Management System software.Organize and maintain hardware and equipment within our warehouse facility.Maintain hardware inventory across all products. Use proper shipping method and meet delivery datesTrack shipment to ensure there are no delaysCoordinate timely return of all equipmentReceive items after events and accurately log inventoryMaintain adequate supply of shipping and preparation materials required for successful logistics operations. Contribute content to Event Operation’s advanced documentation resources and maintain these internal resources with updates.Act as a resource for Customer Service, Client Services, and Sales to provide internal training, troubleshooting and/or act as a resource when questions arise.Willing to work during non-traditional hours when required. Traveling to support on-site events is possible.

Benefits

We offer

Medical, Dental, Vision, and Voluntary benefitsGenerous PTOPaid parental leave (following 12 months of continuous employment)401K Match$200 event reimbursementUdemy Business, a world-class learning and development platform

Office Information

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

Learn More

https://leapevent.tech/

Additional Information

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Experience & Skills

H.S. diploma or equivalent required, Associate’s or Bachelor’s degree preferred2 years experience in event production, logistics, asset management, shipping coordination, and/or fulfillment requiredMust be technically proficient and able to quickly learn a variety of software applications.Familiarity with Windows, MacOS, iOS and Android operating systemsVery organized and detail-orientedStrong professional communication skills, ability to confidently interact with clients requiredAble to work in a fast paced environment with ability to prioritize unexpected requestsAble to meet deadlinesAbility to self-start and complete tasks with minimal oversightBe willing and able to travel to support events during busy parts of the year, including weekends