Customer Service Manager
📋 Role Overview & Responsibilities
Company Description
Leomhann Enterprises is a consulting firm that specializes in growing its clients' customer base through business-to-business and business-to-consumer direct sales. The company is based in Cleveland, Ohio and has ambitious plans for expansion, hoping to spread its reach across 30 offices nationwide in ten years, creating exciting opportunities for growth and development.
Role Description
Leomhann Enterprises is seeking a full-time Customer Service Manager in Cleveland, OH with flexibility for some remote work. The Customer Service Manager will be responsible for managing a team of Customer Support Representatives, ensuring customer satisfaction, analyzing data and reports to improve department performance, and communicating effectively with clients and team members.
Qualifications
Customer Service Management, Customer Support, and Customer Satisfaction skillsStrong analytical skills for data and report analysisExcellent written and verbal communication skillsAbility to lead and manage a team effectivelyBachelor's degree in Business Administration, Management, or a related fieldExperience in a customer service or managerial role is a plus
Frequently Asked Questions
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This position is located in Cleveland, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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