Senior Help Desk
📋 Role Overview & Responsibilities
Role Summary: The Technical Support Specialist is responsible for company-wide technology support and operational activities encompassing applications, infrastructure, communications, and security. They will support multiple subsidiary organizations located throughout North America.
Essential Duties and Responsibilities: Interact daily by phone, email, web, and face-to-face with business users and stakeholders to respond to user requests, understand business needs, troubleshoot and resolve user issues in a timely and courteous manner.Installing updates, patches and upgrades to end user machines to ensure proper security, protection and compliance.Level 1/2/3 desktop and application support.Support of Windows 10/11, Office 365 with productivity apps, SharePoint, Teams, etc.Working within the Office 365 administration console.Security activities including management of user accounts, security and distribution groups, etc.Experience working with LogMeIn, AnyDesk or other similar remote support tools.Technical knowledge of desktop/laptop hardware, mobile devices, VoIP, printers and A/V systems.Knowledge of Active Directory, DHCP, and Group Policies.Support of printers and print servers.Experience with iOS devices.Backup and restore activities from on-premise and cloud utilities.Troubleshooting and support of networked devices (computers, switches, routers, etc.).Other duties as assigned.
Preferred Experience: Experience in engagement with multiple management levels across technical users and business units. Familiarity with ticketing / issue tracking systems experience a plus with supporting ERPs such as Microsoft Dynamics NAV 2015 or greater remote application support.
Work Experience: 4+ years’ experience in similar role or IT-related field.Experience supporting a 24×7 environment.Prior work experience within finance or aviation sectors a plus.
Education: 2 or 4-year degree in computer science, information technology, information systems or related area is required.A+, Network+, Security+, or Microsoft certifications are desirable.
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This position is located in Bloomington, MN with potential relocation and sponsorship assistance depending on candidate qualifications.
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