Impact Consultant / Account Manager

LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

We're a diverse team of experts who focus on tipping point skills like coaching, feedback, prioritization, and inclusion — teaching only the behaviors that lead to the biggest impact in the shortest time. We make these skills stick by helping organizations build them into their culture and systems - and we have fun doing it! Learn more about us here!

Impact Consultant / Account Manager

LifeLabs Learning is seeking a highly creative and experienced Impact Consultant / Account Manager to join our team!

What You’ll Do

Impact Consulting / Account Management

Purpose: Grow client relationships and support existing clients in selecting, maintaining, and rebooking programs that transform their workplace into a practice lab for life’s most useful skills.

Create impact & inspire client love:Understand each client’s needs, goals, obstacles, org culture, and org structure.Build and maintain trusting client relationships by demonstrating understanding and adding value.Propose thoughtful, simple solutions to their needs that lead to additional bookings.Consult clients on how to improve the effectiveness of their programs (e.g., participant satisfaction, attendance, learning retention, and impact on organizational goals).Follow up to check on program success and to discuss future needs. Show up to all calls and meetings on time and send follow-up materials when promised.Collect relevant data and maintain data integrity across your client portfolio to power the best client and business decisions.Review your Hubspot metrics to keep learning and growingCommunicate with clients & the team:Respond to client inquiries over email within 24 hours of inquiry. Respond to all subsequent emails within 48 hours (or earlier if requested).Send all necessary materials on time and accurately (e.g., workshop descriptions, Program Plan).Coordinate workshop scheduling (e.g., introduce Client Support).Lead Customization Calls, Onboarding/Kickoff Calls, Impact Calls, and rebooking calls as needed.Success Metrics:Be able to articulate the goal and outcome of each client’s program.For any inactive client, be able to answer the question: “why isn’t this client rebooking at this time?”Achieve or exceed sales targets for rebooking clients and a rebooking rate of 60%. Some variability is outside of your control, so we track these numbers with a focus on learning as well as performance.Engage in activities to create new opportunities to maintain a pipeline coverage ratio of 2.0x for the next month. Passing score on each internal observation.Data in Hubspot is properly entered and maintained across a client portfolio

What You’ll Bring

Minimum 3 years client-facing rebooking sales experience and/or account management experience, preferably selling in Edtech, HR, L&D, Organizational Development, or a related fieldKnowledge of consulting techniques (e.g., asking open questions, framing a conversation)Strong written communication skills (particularly the ability to write clear and playful emails)Time management and organization skills Bonus: experience working in the tech industry

The Deets

Start date: ASAPLocation: Remote (can be based anywhere in the U.S.)Employment Type: Full-timeStarting Salary: $70K - $80K starting base salaryCompensation: salary + Success Share (bonus) + commissionOur compensation system is transparent and consistently applied throughout the company. As you take on new responsibilities, you can expect a yearly compensation increase, so long as you are meeting the role expectations #AlwaysBeLearning! This translates into a predictable raise up to $105K base salary, after which your base salary will increase based on an annual COLA increase.Success Share: you will be eligible to participate in our quarterly Success Share program which is a 10% bonus on your eligible earnings when we hit our quarterly revenue target.Commission: you will be eligible for our variable commission plan, set by level and on-target-earnings (OTE).Long-Term Incentive Plan: As part of your compensation package, you will be eligible to participate in the company's Long-Term Incentive Plan (LTIP). Your equity grant will be commensurate with the ‘Specialist’ band of this role. Benefits: medical, dental, and vision insurance; flexible vacation policy, 10 federal holidays, 2 LifeLabs holidays, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year), 401K match, team profit share, 4 Learning Days, dedicated peer coach, ongoing training, biannual team retreats, and more!

Want to know what to expect ahead?

Step 1: Complete the application below.

Step 2: Complete a live demo (prep work required + 50-minute live demo over Zoom)

Given that this role is client-facing, we’ll ask you to do a mock discovery call with us as a Program Consultant from LifeLabs. We'll be the client! You'll get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join an Expertise, Role & Values interview (45-minute interview over Zoom)

We’ll ask you questions about your skills, expertise, and experience related to the role.Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume and complete the application below.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by teaching people life’s most useful skills.

LifeLabs Learning is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We will not have access to your personal Equal Employment Opportunity Commission information during the interview process. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com