Senior Product Analyst, Healthcare

About LightForce OrthodonticsLightForce Orthodontics is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lightforceortho.com

DescriptionLightforce’s product management team is looking for a highly skilled and detail-oriented business analyst to join our team as a Senior Product Performance Analyst. As a key individual contributor, you will be responsible for enabling us to make better, faster decisions regarding product development and investment priorities. You will collaborate on a wide array of product and business problems with a diverse set of cross-functional partners across Product Management, Software and Hardware Engineering, Product Marketing, Service, Customer Success, Sales, and Operations.

Your unique analytical and communication skills will be essential to the delivery of key insights into the clinical and operational performance of LightForce’s products. Your work will shape product development, quantify new opportunities, identify upcoming challenges, and ensure our products deliver optimal value to the business through their impact on practices and their patients.

Essential Duties and Responsibilities:Apply technical expertise with quantitative analysis, experimentation, data mining, and the effective presentation of data to inform strategies for product performance investments and associated roadmaps Develop new approaches to measuring the impact of LightForce’s core clinical product offerings, including the creation and management of new KPIs that reflect the performance of our products for our users and the business Generate insightful reports and presentations for senior management, highlighting performance metrics, trends, and recommended actionsCollaborate with the relevant LightForce to influence and contribute to the data science and machine learning agenda and to enhance data collection, storage, and reporting capabilities, ensuring a robust analytical infrastructureStay abreast of industry trends, competitor products, and emerging technologies in the orthodontic space to inform strategic decision-makingActively participate in product planning activities, offering data-driven recommendations for product improvements and innovationsProvide support to customers and internal Customer Success by analyzing product performance and addressing issues or concerns raised by usersEstablish and execute effective approaches for internal and customer facing customer performance benchmarking & analyticsEducation and ExperienceBachelor’s or master’s degree in a relevant technical or quantitative field or equivalent practical experienceMinimum 5 years of experience in data analysis, business analytics or a related fieldDemonstrated ability to analyze complex data, identify trends and provide insights that have made a measurable impactRequired Qualifications:Proficiency with data visualization tools such as Tableau, Domo, Power BI, etc.Experience with SQL, Excel/Google Sheets as well as statistical languages such as R, PythonExcellent communication skills and ability to explain complex technical concepts to non-technical stakeholdersStrong organizational, collaboration, and problem-solving skillsExperience with industry standard analytics tools like Google Analytics, Adobe Analytics, etc., is plus.Preferred Qualifications: Healthcare industry experiencePhysical DemandsRequires the ability to use hands, and reach with hands and armsRequires the ability to see, listen, and speakWork EnvironmentWork is generally performed in an open office, sedentary position.Perks and Benefits (US Employees Only)Unlimited PTO for exempt employees9 paid holidays per yearGenerous premium coverage for medical, dental, and vision plansGroup plan voluntary life insuranceFringe benefits401k retirement planPaid parental leaveAllowances for those in commercial sales positionsWorkplace perks such as food/coffeeTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.