Client Services Specialist

Do you enjoy connecting people with shared interests?Do you want to make people feel welcome in the Lehigh Valley?Are you skilled at time management and prioritizing tasks? If so, LINC’s Client Services Specialist role may be right for you! LINC provides community transition services to more than 400 individuals and their families annually, aspiring to make the greater Lehigh Valley a place where all people feel welcome, get rooted, and thrive. We match newcomers to our community with LINC Client Services Specialists who provide confidential guidance and share resources to help people get settled and make this community their home. Many of LINC’s clients settle in the Lehigh Valley after landing a job at an area employer including Air Products, B. Braun, Crayola, Lehigh Valley Health Network, Lutron Electronics, Lehigh University, Lafayette College, Victaulic, and others. The primary role of the Client Services Specialist is to connect newcomers to the community with resources and people to make them feel welcome and rooted in the greater Lehigh Valley. Depending on this person’s qualifications and experiences, they may assist primarily with early career hires and/or senior executives. This position reports to LINC’s Client Services Manager and is part of a growing team of client service specialists. While those interested in working fewer hours are encouraged to apply, the ideal candidate would work 25 hours per week.

ResponsibilitiesThis position includes working from LINC’s office in Bethlehem, PA, one day a week. Candidates will be required to travel locally regularly for client events and meetings and will be expected to work occasionally at night and weekends for community events. The duties below are not designed to cover all possible responsibilities required for this job. Responsibilities include: Identify and make personalized connections for clients to individuals and groups in the Lehigh Valley with shared interestsProvide tailored recommendations to clients based on research you conduct and information in LINC’s resource databaseAssist clients one-on-one to help address specific client needs and concerns Keep accurate and timely records of client activities and engagementManage and maintain LINC’s resource database and online resource portal with information in categories such as: housing, schools, childcare resources, healthcare providers, professional services (e.g., financial, legal), restaurants, gyms, recreational activitiesMeet regularly with owners of local businesses and networking groups to cultivate relationships for our clientsAttend and help organize, as needed, LINC-hosted events and activities

Qualifications5 or more years living and/or working in the Lehigh ValleyActive social network (relationships) in the Lehigh ValleyHighly skilled in dealing with people of various backgrounds and cultures Technically savvy – familiar with Office 365, Zoom/Teams, interfacing with web applicationsExcellent organizational skills and attention to detailHigh degree of integrity and confidentiality Excellent interpersonal skills, tact, and diplomacyClear communicator, verbal and writtenTeam player, collaborative self-starterExperience scheduling and leading calls on virtual meeting platforms, such as Zoom or Teams Ability to learn and anticipate future needs and proactively address those needs Preferred QualificationsExperience in people/talent management, hospitality, or relatedProficiency in a language besides EnglishFamiliarity with Salesforce or other CRM system for documenting activity

BenefitsBenefits include access to a pre-taxed Retirement Savings Account with employer matching after 1 year and an Employee Assistance Plan.

Equal Employment OpportunityOur organization is an equal opportunity employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identity, genetic information, disability status, or any other protected characteristic.