Service Support Manager

Lead and manage the team of dispatchers. Ensure customers and technicians are being serviced appropriately. Day to day service operations. Working with dispatch, sales, customers to assure we send the appropriate technicians to the appropriate calls/work. Assist Prioritizing customer/calls for technicians/dispatch. Day to day phone callsUnbilled Call Report – Responsible for managing and executing goals. Support service department on small quotes and special customer requirementOnboard all technicians. Assist to ensure the tech onboarding experience is smooth. (i.e. Make sure phone is present and setup with Astea, laptop is setup, vehicle is clean and ready, safety expectations are set, Company expectations are set). Assist sales team with new account onboarding. Assign service techs to new accounts and account hand off meetings. Design and create estimating templates, proposal templates, PM templates, scopes of work. XOi – create/develop/rollout XOi workflows. Warehouse operations. Oversee warehouse and operations of warehouse/driver. Technician Training – identify training opportunities, assign accordingly, schedule all accommodations. Training and managing Apprentices. Assure apprentices get an opportunity for the appropriate exposure in the trade, shuffling them around for good all-around exposure. Manage large volume service accountsAssist facilitating and training operations of the business. (billing issues, sales team concerns on POs, customer rates, roles/responsibilities of the team)Assist in Safety and Fleet responsibilities.