Retail Customer Service Supervisor

Position Summary

The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model. The Operations Supervisor will oversee a team of Operations Leads to achieve success in all customer interactions and transactions with a Guest-First mentality.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Help to evaluate behaviors, teaching, training, and developing the Operations teamEmpower the team to analyze and proactively solve guest issues with speed and simplicityEnsure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectationsBuild schedules to ensure coverage is optimized for productivity and efficiencyGreet and engage guests on sales floorEnsure team completes and demonstrates the ability to effectively execute to company expectations all new hire and ongoing training modulesCompletes required training in the expected timeframe, and participates in ongoing learning opportunitiesActively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targetsEnsure the team follows the Retail Business Standard Work and State Standard guidelines when maintaining the operational departmentsAssist with the Manager on Duty and oversee the financial outcomes through the execution of the sales and operations standard workHelp to build a culture throughout store that drives the following positive company expected outcomesAssist to develop and retain talent of all team membersHave ongoing talent conversations and develop leadership skills to build store “bench”Assist with opening and closing the store as needed, including securing the building, enabling and disabling the alarmsEnsure that Operations Specialist are executing Vault Management procedures and Fraud Prevention expectations to meet Standard Work requirementsAble to build and inspire store teams to achieve goals and complete standard workAble to generate energy within the store through recognition and transparent in the moment conversationsAbility to work weekends and most holidaysAble to work in a fast-paced environment

Qualifications

Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: $23.50 - $30.55

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Benefits Include

MedicalDentalVision401(k) (full and part time eligible)VacationSick TimeFlex Spending AccountEmployee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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