Assistant Store Director

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.

LOEWE is currently seeking an Assistant Store Director to join its Wynn Las Vegas location!

The Assistant Store Manager has the responsibility to support day to day operations and efficiencies, improving processes to support store teams. This role is instrumental in the implementation of brand guidelines and providing ideas and solutions which can create new value to the improvement of retail operations and customer service.The role requires excellent communication and organizational skills, the ability to lead and complete projects end to end and cascade to the teams. This person will report into the Store Director.

Responsibilities & Tasks:Identify key improvements and operational efficiencies to aid the store in protecting product assets against theft and damage and providing transparent reporting to Store Director and Retail Excellence Operations ManagerSupport the Store Director in driving standard methodology and optimum processesIdentify gaps in the team's knowledge of store operations and work to develop themConduct training for all new hires and follow-up trainings on store operating system CegidSupport team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processesDrive standard processes concerning optimization of stockrooms and operational excellenceAct as project lead for operational projects, providing support to the store and HQ during their launchSupport team in developing their understanding of key operational processes relating to product flow management and daily store operationsSupport and collaborate with teams to deliver stock optimization analysis, reporting and forward planningSupport the CRM team and Store Director cascade actions and ensure the client data is collected and qualitative, providing solutions and mentorship where we fall shortDevelop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projectionsOwn relationships with vendors/suppliers and find opportunities to reduce costs and improve servicesWork alongside teams to drive efficiencies through identifying commercial solutions to organize stock; considering improving fetch times, logical stock room flows and the accurate storage of stockImplement the process and compliance of the recording of gifts received and given to/from clientsLead Health and Safety compliance in all stores in line with Company policies and procedure and Spain legislationReview product lines weekly and enhance the replenishment potential to drive sales and challenge Merchandising team to improve potential in the market.Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellenceDemonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales teamManage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retentionMeet set category and consignment % of total business goals as defined by managementSupport the sales process as neededAssist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaintsEnsure the highest level of customer serviceEnsure compliance with corporate policies and proceduresCarry out all operational procedures as taught by the Retail Handbook and other related material

Qualifications & Skills:Minimum of 5 years' Retail experience, minimum of 3 years' managerial experienceSoftware: Excellent working knowledge of Microsoft Office and Lotus NotesGreat teammate, but able to work on own with high levels of motivationKnowledge of USA Retail Laws, security and Health and Safety LegislationAbility to lead and develop a team effectively and successfullyStrong and demonstrable commercial competenceA passion for customer service and sales floor focusedExcellent at working and delivering under pressure with time restraintsAble to communicate effectively with all internal and external customers and at all levels of the organization

Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.