Information Technology Support Technician
📋 Role Overview & Responsibilities
Job Type: Direct Hire (permanent) Location: Egg Harbor Township, NJ (ONSITE)Compensation: $55,000 - $75,000 | Based on experience*
ResponsibilitiesProvide tier 2 and 3 technical support to users, resolving complex issues and ensuring a high level of customer satisfaction; ensuring timely and effective technical support.Manage and prioritize incoming support requests, addressing escalations and ensuring swift issue resolution.Collaborate with IT leadership to improve help desk processes and implement best practices.
QualificationsProven hands-on experience in a Help Desk or IT Support role, 3+ years.MUST have deskside/in-person support experience, remote-only experience not accepted.Familiarity with various help desk software and ticketing systems.Strong problem-solving and troubleshooting capabilities.Excellent communication and interpersonal skills.Technical proficiency in relevant technologies, including Microsoft Office 365, Active Directory, Windows & Mac operating systems, and general networking understanding.
Nice to Have CompetenciesCertification in IT-related fields (e.g., CompTIA A+, HDI Support Center Manager, or others) is advantageous.Knowledge of ITIL best practices is a plus.
DescriptionThis individual will play a key role in supporting the daily operations of the help desk team, ensuring the delivery of exceptional technical care to end-users. Your responsibilities will include managing and prioritizing tier 2 and 3 support requests, providing guidance to other team members, and resolving escalated issues. You'll collaborate with executive IT leadership to improve processes, contribute to the development of training programs, and maintain a high level of customer satisfaction. With a focus on proactive problem-solving, you will lead by example, fostering a positive and collaborative work environment within the help desk team. Additionally, you'll stay informed about the latest technologies and industry best practices to enhance the team's overall performance.
WORK AUTHORIZATION REQUIREMENTSCandidates must be US citizens or permanent Green Card holders. We cannot accept or sponsor any visas at this time.
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This position is located in Egg Harbor, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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