Vice President of Network Operations Center (NOC)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Vice President of Network Operations Center (NOC) reports to the SVP, Service Assurance. The VP is accountable for ensuring our critical national and global infrastructure, services and operations adhere to industry standards, regulations, and best practices while maintaining the highest levels of compliance, security, quality, reliability and resiliency. You will drive world class operations with a focus on continuous improvement, exceeding customer expectations by creating a differentiator in the market. You will lead a team of talented professionals to create and implement strategies that guarantee the continuous availability, confidentiality and integrity of all services, systems, applications and data.

Accountable for on-call support for customer network trouble situations providing 7x24x365 support in the following areas.

Surveillance and Fault Management - All core network oversight for local, national, and international network footprints.Software and Hardware Technical Support - Initial point of contact for field personnel and equipment vendors; management of support engineers.Network Modernization/Optimization - Manage core network additions, moves, changes, and/ or maintenance activities. Performance - In-depth performance analysis and reporting.Network Event Management - Coordination of restoral activities.Public Safety Services - All aspects that support 911, includes all regulatory requirements, network, monitoring, ALI Database and CPE Technical Support.

The Main Responsibilities

Lead and manage the NOC team, including hiring, training, coaching, and performance evaluationDevelop and execute the NOC vision, strategy, and goals in line with company priorities to build a highly efficient and world class operations teamDevelop and implement a multi-year strategy modernize operations through the use of tools, automation, AI and ML for advanced correlation, time to isolate and time to repair in order to reduce the need for human intervention for management and maintenance of the networkLead continuous improvement and optimization of the network, to enhance service quality, availability, reliability, efficiency, effectiveness, customer satisfaction and retention.Coordinate and oversee the network incident and problem management processes, ensuring timely and effective resolution and root cause analysisManage the network change and configuration management processes, ensuring compliance and minimal disruptionPlan and execute the network maintenance, upgrade, and expansion projects, ensuring alignment with the network architecture and designManage the network vendor relationships, contracts, and service levelsShowcase Lumen’s competitive advantage and reputation, by demonstrating network excellence and compliance with industry standards.Reduce operational costs and risks, by minimizing network downtime, errors, and inefficiencies.Increase business agility by facilitating swift deployment and integration of new services and technologies.Collaborate with senior leaders and stakeholders across the company to develop and execute strategies for service improvement, innovation, and growth.Provide leadership, guidance, and coaching to the Network Operations leadership team.Develop training programs, standards, tools, and methods to foster a culture of quality and continuous improvement within the organization.

What We Look For In a Candidate

Bachelor's degree in Computer Science, Engineering, or related field15+ years of experience in network operations, engineering, or administration5+ years of experience in leading and managing network teamsProven track record of leading large-scale, complex operations organizations, and delivering high-quality and reliable services.Expertise in network operations methodologies, tools, and technologies and designing, building, and operating networks at the highest levels of performance, security, and reliability.Experience designing and automating processes by leveraging technology and data that result in significant operational improvement.Strong experience using and implementing industry-standard and/or state-of-the-art operational tools and systems to deliver exceptional customer service.Successful track record of building and leading programs to deliver material improvements in operational efficiencies and business automation.Strategic, analytical, and problem-solving mindset, with the ability to drive innovation and transformation.Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage with customers, partners, and internal teams.Customer-centric, results-oriented, and collaborative leadership style, with the ability to inspire and motivate teams and stakeholders.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$167,580 - $223,440 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$176,400 - $235,200 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$185,220 - $246,960 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$194,040 - $258,720 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333239

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min

167580

Salary Max

258720

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.