Senior Help Desk Technician - Hybrid
📋 Role Overview & Responsibilities
Senior Help Desk Technician80% Work from Home - 20% Onsite
Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are just as excited to grow as we are and we can't wait to meet you!
What this role will entail:Serve as first point of contact for customers seeking technical support over the phone or emailPerform remote troubleshootingWalk the customer through the troubleshooting processFollow up and update ticket status with customer informationIdentity and suggest possible improvement on procedures
What we need from you:Be a good listenerDriven to succeed at work and contribute to the big pictureDiligent with note takingPassionate about customer serviceCompTia A+ and Network+ certifications are a plus!Windows Server certifications preferredBachelors degree preferredWindows Server experienceFirewall setup & configuration experienceActive Directory experience
A little about M3 Networks:Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 350+ 5-Star Google reviews. We care for our employees and clients in a big way.
Our total compensation and benefits for this role includes:Salary is based on experience, drive and the value you can bring to the company: and is in the range of $50,000 to $70,000 per year.Ascension plan if applicableWe provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per yearWe match 3% of your contributions to IRA or 401K -More than 14+ days of paid time off AND two weeks vacationCompany provided gear
Our hiring process:Submit your applicationSubmit your video interviewZoom interview (30 minutes)Technical assessment (30 minutes to 1 hour)In person interview (1 hour)If everything goes well and there is a fit then its time to make an offer!
Frequently Asked Questions
How do I apply for the Senior Help Desk Technician - Hybrid position at M3 Networks? ▼
Click the “Apply for this Position” button on this page to submit your application directly to M3 Networks without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Southlake, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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