Digital Selling Specialist, Coral Square - FT Hybrid Flex 9:45 am to 6:30 pm w/Rotating Weekend

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

As an Inbound Sales Colleague, you are responsible for effectively guiding customers through their shopping journey while answering and handling inbound phone calls. Maintaining high customer satisfaction and professionalism as a selling representative, you build relationships by prioritizing customer selling needs. Your focus on maximizing sales through upselling and cross-selling allows you to personalize the Macy’s shopping experience for our customers.

What We Can Offer You

An inclusive, challenging and refreshingly fun work environmentEmpowerment and autonomy to perform impactful work with tangible resultsCompetitive pay and benefits rooted in principles of equityCoverage across medical, dental, vision and retirementEmployee Assistance Program (mental health and financial literacy resources)Debt-free education benefits include 100% of tuition, books and feesAnnual merit, merchandise discountsLearning – Guild, LinkedIn Learning, leadership development programs and boot camp trainingColleague Resource Groups (CRGs), give-back/volunteer opportunities

What You Will Do

Answer inbound calls; use selling skills to assist customers with their transactionsMaintain courtesy, customer satisfaction, and professionalism Apply proper sales techniques and achieve performance goalsDeliver products and services and maximize additional revenuePerform side-by-side comparisons with competitors’ products and servicesPromote and communicate current sales and loyalty promotionsStay organized, multi-task and collaborate with peers and managementWork a flexible schedule including days, evenings, weekends, and holidays

Who You Are

Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associateAble to read and interpret documents like rules, instructions, and manuals Experienced in writing routine reports and correspondenceCapable of speaking effectively to groups of customers and employees Able to complete financial transactions accurately and proficientlyAble to solve practical problems within a variety of sales scenarios Quickly adaptable to meeting customer expectations and needsTake initiative with strong decision-making and analytical skillsAdvanced in the use of Microsoft Office Suite toolsPrior sales experience preferredPrior contact center, shared services or equivalent experience required

Physical Requirements You Will Perform

Walking, standing, communicating, reaching, and crouching. Close vision, color vision, depth perception, and focus adjustmentNavigating multiple computer applications from a dual monitor setupFrequently lift and move items up to 10 lbs.Ability to sustain long periods enclosed in surveillance areas

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.