Supervisor Building Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. 

Who are we hiring?

The Supervisor, Building Operations is responsible for the daily operational & administrative process pertaining to cleaning operations of the Chicago Theater and all other BOH office and support areas as determined by the Senior Manager of Building Operations.

What will you do?

Responsible for the daily operation & administration of the custodial department.Consistent and thorough communication with Department Manager regarding building deficiencies and staff issues Orchestrate daily inside labor activities to foster a seamless and cooperative delivery of service while minimizing internal conflict.Highly responsive in emergency evacuations in a fast paced, time sensitive environment.Familiar with event budgets and consciously manage custodial labor cost for event and post event cleaning.Promoting and handling logistics of employee recognition program, employee knowledge checks and surveysPlan, schedule and organize all shift work.Tracking staff attendance and resolving staff issues in a timely mannerManage the cleaning material and supply inventory as well as the inventory for all restroom consumables. Track spending throughout the year.Responsible for maintaining a first-class operation, delivering superior service to internal and external clients.Attend necessary training to assure the utilization of the latest and most efficient cleaning materials and equipmentSupervise Full time and Part time custodial staff

What do you need to succeed?

The ideal candidate will have a minimum 2-3 years’ management experience, and knowledge of events, theatre operations, within an entertainment venuePrevious supervisory experience in Custodial/Housekeeping with an emphasis on operations & administration preferred.Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferredExcellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organizationAdept at maintaining a positive, open, approachable, and professional relationship with a diverse staffComfortable with managing conflict and responding to customer problems with a sense of urgencyAbility to demonstrate success in managing multiple tasks while under tight deadlinesExperience motivating, and encouraging exceptional performanceAbility to hold team accountable for outcomes and monitor performanceDemonstrated experience coaching, mentoring and developing staff to perform at high levelsProficiency in Microsoft Office, Excel, and OutlookProficiency in general computer, email, and internal software programsComplete other duties as assigned by Management

Special Requirements

Must be receptive to working outside in inclement weather and extreme temperatures.Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.Must be able to carry 10-pound back-pack vacuum to clean theatre, isles, seats, and stairs.Must be able to lift 25 lbs. safelyAbility to stand and move about the theater throughout the duration of the shift.Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environmentAbility to speak English/Spanish is a plus

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.