Director, Operations

At Maiden Home, we're growing our team of mission-driven, customer-obsessed, design lovers here in NYC. If you're excited to be a part of a revolution of furniture retail–and game to join one of the fastest-growing brands in the industry–we'd love to hear from you. When you join the team, you’ll enter a workspace that encourages innovation, creative expression, and teamwork. As our customer-focused and accountable Director of Operations, you will build and scale the network of manufacturing and mill partners that bring Maiden Home’s timeless, luxury furniture pieces to life. Reporting to our VP Operations, you will define and execute the operating strategy that will expand Maiden Home’s product portfolio and service offering. Further, you will elevate both operating efficiency and customer outcomes with diligent focus on every aspect of the supply chain and customer experience. The ideal candidate is a self-starter that is commercially-minded and customer-obsessed with strong financial acumen and a structured approach to problem-solving. They are highly collaborative with strong executive presence that enables effective engagement of cross-functional stakeholders and external partners. They are an inspirational team leader that thrives in a dynamic environment with the ability to deliver short-term results for customers, while also developing a roadmap that enables Maiden Home to deliver on long-term strategic objectives. This role is located at our New York headquarters, located in the TriBeCa design district. Responsibilities: Strategic leadershipDefine and execute the operating strategy that achieves Maiden Home’s quality standards, operating targets, and financial objectives, and unlocks new product categories and portfolio offeringsLead and develop a growing team by supporting professional development of individuals and creating a high-performance culture Own senior relationships at mill and manufacturing partners, vetting new partners for strategic fit and engaging existing partners in support of Maiden Home’s growth objectivesShape the customer experience by activating internal and external stakeholders in support of the operating strategy and actively identifying opportunities to elevate luxury standards P&L ownershipOwn the P&L for all product categories, driving margin improvement through strategic product placement and cost negotiationsDrive balance sheet investments that enable Maiden Home to deliver on our customer promise and business objectives Inform merchandising and product launch decisions by evaluating the working capital and margin impact of the product pipeline Operational excellence Drive partner accountability to Maiden Home’s customer promise of high quality and short lead times, setting the standard for luxury furniture Build network capacity for new and existing product categories, commercializing programs from launch through the product lifecycle Drive operating efficiency with a focus on continuous improvement, lowering cost to serve while continuing to elevate the customer experience Qualifications: 7-10 years of professional experience in Management Consulting, Strategy, and/or Manufacturing & Supply Chain - exposure to a high-growth, omni-channel startup environment is a plus Strong negotiation and relationship management skills with experience managing multiple internal and external stakeholdersSeasoned team leadership capabilities with experience building high-performing teams and a passion for developing junior team membersStructured problem-solving approach with ability to prioritize across financial, operating and customer objectives and discipline to deliver on short-term priorities while building a long-term roadmap Continuous improvement and results-oriented mindset with relentless focus on customer experience

Benefits:Competitive compensation package, & unlimited PTOChoice of medical, dental and vision insurance plan, including one option where up to 88% of the premium is covered by Maiden HomeFurniture placement program & company discountPre-tax commuter benefits12 weeks parental leave3-week paid sabbatical after 3 yearsAccess to robust learning opportunities, such as one-on-one professional coaching and supplementary educationStrong, growing company culture, including frequent happy hours and other team-wide and company-wide events About Maiden Home Maiden Home is a new concept in custom furniture that will forever change the way consumers shop for their homes. We offer high-quality pieces made by the best American craftsmen and delivered at prices and lead times unheard of in custom furniture. Since launching in 2017, Maiden Home has been featured in Architectural Digest, Fast Co, Forbes & Bloomberg, to name a few. Backed and led by seasoned executives in e-commerce and retail, and embraced by a nationwide community of consumers and designers, Maiden Home is on its way to forever transform the home furnishings industry. Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.