Banquet Set Up Houseman

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Banquet Set Up Houseman will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

Acknowledge guest in all public spaces with a warm and friendly greetingAssist with banquet function of the hotel to include set up of tables and chairsFollow scheduled shifts and follow break and lunch requirementsReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any specials requestsAbility to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linensProfessional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officePerform other duties as management requests to service our guests.

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Qualification Standards

Education & Experience

High School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads

Physical Demands

Ability to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift/push/pull 50 lbs.

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary