Client Success Executive
📋 Role Overview & Responsibilities
Malone is hiring a Client Success Executive! Join a fast-growing! Do you like to be challenged? Are you a leader who is passionate about your work and not afraid to roll up your sleeves? We invite you to join us! Apply today.
Job SummaryThe Client Success Executive is the primary liaison between "Company" and its customers for service-based interactions and transactions. As the principal contact and relationship holder for key single and multi-facility accounts, the Client Success Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership.
Responsibilities:Work directly with the Operations management and implementation teams for new customer and product implementationParticipate in status update calls and providing input from the client services perspectiveManage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicableAssist with the development, implementation, and direction of "companies" programs, policies, procedures, and guidelines to ensure efficiency and complianceMaintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) processDay-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc.
We are looking for someone with:Knowledge with:Presentation technologyBusiness and Financial implications of decisions
Skilled InProject Management, Quality ManagementMicrosoft Office (advanced Excel)Supervising a team of Customer Success Representatives
Ability ToProactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnershipArticulate presentation of ideasLearn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer’s inventory is managed properlycommunicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior managementAlign work with strategic goals
Background:The ideal candidate will have 4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment. Malone is an equal opportunity employer
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This position is located in Dayton, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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