Field Service Technician (Residential ESS)
📋 Role Overview & Responsibilities
3-5 Years Experience
Location: Remote, North America
About Our CompanyMango Power (https://www.mangopower.com/) is dedicated to delivering innovatively smart and easily accessible renewable energy products to every family and individual. Our goal is to make ownership and use of clean energy a universal right, ensuring a more sustainable and better future for all.We aim to become the leading brand in smart home energy with the most extensive home coverage worldwide, to join hands with every family and individual to advance towards a zero-carbon emission future.We are a leading developer and provider of cutting-edge energy storage solutions, catering to a wide range of off-grid and grid-tied integrated portable, commercial, and residential energy storage battery back-up solutions. Our mission is to optimize energy efficiency and enhance the use of renewable sources through innovative storage technologies.
Position Summary Mango Power is seeking a skilled and experienced Energy Storage Technical Support Specialist to join our dynamic service team. As our specialist, you will be providing technical support for our energy storage products, including troubleshooting, repair guidance, and customer service to our clients. A strong candidate will have 3-5 years of experience in the energy sector, with a focus on energy storage systems and a strong understanding of PV systems.
Responsibilities:Provide technical support for the installation, operation, maintenance, and repair of energy storage and PV products.Respond to client inquiries via phone, email, or on-site visits and offer clear, concise, and accurate technical guidance.Diagnose and troubleshoot hardware and software issues relating to energy storage systems and mobile applications, in-person and remotely.Work with engineering and product development teams to understand the complexities of new products and improve customer support resources.Create and maintain detailed technical documentation and customer support material, such as FAQs, technical bulletins, and user manuals.Train customers and service partners on the operation and maintenance of energy storage systems.Manage and prioritize multiple customer support cases simultaneously and ensure responsive communication.Provide technical assistance for mobile applications, focusing on troubleshooting WiFi and Bluetooth connectivity issues and device setup.Actively pursue and stay up to date on the latest advancements in renewable technologies, including energy storage solutions, solar PV technology, EV charging infrastructure, and relevant regulations (e.g., NEC, NFPA, and state/federal regulations governing ESS installations).
Qualifications:Bachelor's degree in relevant field (e.g., Electrical Engineering, Mechanical Engineering, Renewable Energy Engineering) or equivalent technical diploma (e.g., Electrical Engineering Technology, Electrical Engineering Technician) with relevant cumulative work experience. Alternatively, 4+ years of relevant cumulative work experience.Relevant field service experience required. 2-3 years preferred.Strong understanding of electrical systems, battery technology, and PV systems preferred.Proficient in troubleshooting and resolving complex technical problems required.Ability to read and interpret electrical schematics, technical drawings, local and national installation codes and regulations.Excellent customer service skills with the ability to explain technical concepts to a non-technical audience.Strong organizational, communication, and documentation skills.Willingness to travel to various customer sites across North America (25-30% of time).Working knowledge of safety standards and protocols in handling electrical and energy storage equipment preferred.
We're excited to offer an opportunity that includes:A competitive salary that reflects your experience and expertise.Comprehensive benefits, including health insurance, safety programs, and retirement plan options.Paid holidays in accordance with Federal and State regulations.Ongoing professional development and training to help you grow your skills and career.A vibrant and dynamic workplace culture that values innovation, collaboration, and teamwork.
Interested candidates should submit a resume, cover letter, and any relevant certifications to our HR department. Mango Power is an equal opportunity employer committed to diversity and inclusion in the workplace.
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