Rider Operations
📋 Role Overview & Responsibilities
Job Title: Customer Support Specialist
Location: Foster City, CA (Onsite)
Pay Range: $29.00
Shift: Day Shift and Night Shift Available
What’s the Job?
Provide remote live rider support before, during, and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to Customer Support and utilize these tools to resolve customer interactions. Assist with testing and data collection to evolve processes and tools to support observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture.
What’s Needed?
2+ years of experience in customer service, retail, or another customer-facing role. Experience working in a cross-functional team. Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs. Excellent computer skills and problem-solving ability. Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
What’s in it for me?
Opportunity to be part of a cutting-edge industry within the Autonomous Vehicle sector. Competitive salary and benefits package. Chance to develop and grow within a dynamic and innovative environment. Exposure to new operational processes and tools for scale.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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This position is located in Foster City, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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