Customer Service Representative-Temporary/Seasonal

Posting Date

04/11/24

Application Deadline

05/12/24

Pay Range

$17.00/hour

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Please note that this position provides temporary, seasonal support through December 2024.

Job Type

Unclassified

Department

Call Center

About The Position

Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider being an Office Assistant/Customer Service Representative for the STAR Contact Center.

As a Seasonal Customer Service Representative, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that will guide callers in being the first contact resolution for our offices. You will help assist in answering calls, answering questions, and transferring calls when necessary, some data entry. This is a great entry-level opportunity to learn how Maricopa County works.

Ome Unique Values Of This Position Include

Set hours of 8:00-5:00 with 1 hour lunchesConvenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearbyPotential career growth with full benefits package if the position becomes permanent

About Us

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers that call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

The Assessor’s Office prides itself on providing property assessments that uphold fairness and equity for Maricopa County property owners and residents. They are leading the industry with integrated, state-of-the-art appraisal systems and seeking the best and brightest to join the team!

Proud to Offer

Work with a greater civic duty purposeOpportunities for growth and development within Maricopa CountyLearn more at Work With Us | Maricopa County, AZ

We Require

At least six months of experience performing clerical and/or customer service dutiesHigh School Diploma or GEDOther combinations of education and experience may be considered in substitution for the minimum qualifications

We Also Value

Bilingual skills (Spanish and English)

Job Contributions

Receives calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency representedActs as a communication facilitator between the public, call center management, and the agenciesCommunicates and processes information to the Lead or Supervisor when necessaryAnswers incoming phone calls; may have to take and relay messagesProvides factual information to the public, other agencies and /or other County employeesMaintains logs and other forms of information data entryCompletes and reviews routine forms,and memos ensuring accuracy and completeness

Working Conditions

This position is in an office setting and will require sitting for long periods of time.

Selection Procedure

Only the most qualified candidates will be consideredConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!