Program Service Representative
📋 Role Overview & Responsibilities
Posting Date
04/11/24
Application Deadline
04/14/24
Pay Range
Hiring Pay Range: $19.15 - $23.33 hourly
Full Range: $19.15 - $27.50 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Human Services
About The Position
Are you the type of person who is always upbeat and positive? YOU have a chance to be the first smiling face that meets and greets all the job seekers coming through the door!
As the Program Services Representative, you will greet and direct customers to the ARIZONA@WORK – Maricopa County Workforce Services. This program is funded by the Workforce Innovation and Opportunity Act (WIOA) to assist customers in entering or re-entering education and the workforce. This is an exciting opportunity for someone passionate about helping others achieve their educational and employment goals.
About Us
Together, we can thrive.
In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youth and adults to cultivate professional skills, guide families to achieve financial success, and enable seniors to live independently.
Join our team and unlock your potential!
Proud to Offer
Work with a greater purposeTuition reimbursementExceptional work-life balanceOpportunities for growth and development within Maricopa CountyLow-cost, high-value healthcare for you and your qualifying dependentsPaid vacation, sick time, and parental leaveExtensive wellness program, including healthcare premium discountsEmployee discounts for goods and servicesMaricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.29% monthly contribution rate and includes a 100% employer match on Day 1Learn more at Work With Us | Maricopa County, AZ
We Require
Two years of experience performing office, administrative, or clerical duties that include customer service and data entryHigh School Diploma or GEDPost-secondary education may substitute for the experience requirement on a year-for-year basis
We Also Value
Three years of experience performing office, administrative, or clerical duties that include customer service and data entryIntermediate skills in Windows and Microsoft Office, including Word, Excel, Outlook, and Internet Explorer
Job Contributions
Greets and directs customers, including job seekers, community members, and employers, to Workforce Services Registers and verifies enrollment of customers in the Arizona Job Connection (AJC) systemResponds to in-person and telephonic inquiries and provides customers with community resource informationSchedules customer appointments/workshops, conference rooms, and classrooms for program needsHelps customers with resource room computers, materials and completing paperwork and other documentation Assists with program orientations and one-on-one sessions with customersSupports community outreach activities to recruit participants who are not engaged in the program and educate them about the program's benefitsMaintains inventories, completes purchase requests for supplies, and prepares materials to distribute to customersPerforms data entry and report creation in multiple data management systemsMaintains accurate electronic and hard-copy records Ensures all visitors sign in and out of the Career Development Centers
Working Conditions
The position is primarily in an office environment; however, occasional travel will be required for meetings and assignments in various work locations
Selection Procedure
Only the most qualified candidates will be consideredConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Glendale, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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