Assistant Service Manager

Summary

Key Requirements

The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guestAssists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery ManagerAssists with the management of all Service Counter functionsAssists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)Assists with supervising and ensuring proper checking and bagging techniques are being usedAssists with ensuring proper bookkeeping procedures are implementedAssists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery ManagerAssists with performance evaluations and coaching sessions of all team members within department and completion in a timely mannerAssists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations ManagerAssists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations ManagerAssists with all payroll and accounting procedures and their implementation in stores with no Talent Relations ManagerAssists with delegating and assigning trainers as necessaryResponsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectivesResponsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assetsAssists with overall guest and team member safetyGreets and speaks politely with every customer on premisesPerforms other duties as requested or required by management

Key Responsibilities

Must be 18 years of age or olderHigh School Diploma or equivalent Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needsMust maintain Certified Food Safety Manager certificationMinimum of one year store experienceMust be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

OUR MISSION

Ultimate Service Superior Performance Positive Impact